Refund Policy
Effective Date: [Insert Date]

At Ponnokuthir, we strive to provide the best quality products and service to our customers. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

Refunds may be issued under the following conditions:

• The product is damaged, defective, or incorrect.

• The request for a refund is made within 3 days of receiving the product.

• The item is unused and in its original packaging.

2. Non-Refundable Items

We do not offer refunds on:

• Items damaged due to customer misuse.

• Sale or discounted items.

• Customized or personalized items.

3. Refund Process

To request a refund:

• Contact us at ponnokuthir2025@gmail.com or call +880 1338-524723 with your order details and a clear reason for the refund.

• Provide photos or videos of the damaged or incorrect item, if applicable.

• Once your request is approved, you will receive instructions for returning the item.

4. Return Shipping

• Return shipping costs must be covered by the customer unless the return is due to our error.

• We recommend using a trackable shipping method.

5. Processing Time

Once we receive the returned item, your refund will be processed within 7–10 business days. The amount will be refunded through the original payment method.

6. Contact Us

If you have questions about our refund policy, feel free to contact us:

📞 +880 1338-524723
📧 ponnokuthir2025@gmail.com
🌐 www.ponnokuthir.com